The Order Form Controversy

I was impressed with my coworker the other day. At Japan Camera, we sell cameras once in a while, but more often we print out pictures of kids with Santa, family snapshots, calendars and festive mugs. Ben, the boss, shows up for a few hours a day, and Sue is my main coworker. Sue has red hair, the nervous energy of a hamster, and a long DSLR camera that she uses to take amazing pictures of waterfalls and mountains on the weekend. She and I get along well, I think. I like her. But one thing I’ve noticed is she doesn’t listen to me that much. She tends to cut me off in midsentence. On Mondays it doesn’t bother me, on Thursdays it irritates me a little. On Friday, we had a small disagreement. I took a photo of a young Brazilian guy who has been on the road for a while. By the smell, I’d say at least 2 months but not more than 6. He needed a photo for his Canadian visa, but had 10 more countries on his itinerary, so he asked for a digital copy. I took down his info order form. “You don’t need to do that,” Sue called from the backroom. “Do what?” I asked. I’m pretty sure I need to write down his email, she must be talking about something else. “Just write on a scrap of paper, you don’t need a full order form,” she said. “Ok, but I already did… ” I said. Another young guy came in, Chinese and needing a Canadian residency card. He wanted the digital copy as well. I took a scrap out of recycling and asked him to write his email down. He said, “Are you sure you’re going to send me that?” I gave him a pained smile and said, “Yep, I’ll just put it down on an order form so we don’t forget.” I grabbed one. “Don’t do that!” Sue called again. I ignored her and finished what I was doing. After the guy left, I asked, “Could you tell me why it’s so important to use a scrap of random paper instead of an order form?” “You can just tape it to the monitor and do it right away. If you make an order it’ll just get lost.” “That doesn’t make any sense,” I said. I don’t lose orders. “Look, I’ll show you how we do digital prints… ” She called up the picture of the Brazilian guy and started entering the Chinese one’s email address. “If only we had some way of keeping all the information about an order in one place,” I said. “Like, some sort of form, for example.” She ignored me. “Something slightly more professional than scraps of recycling, ” I continued. “You know, you’re told to do something in a certain way – ” She bit off her words and kept working. I pointed to the Brazilian’s picture. “This guy. This email address.” We didn’t talk much for the rest of the day. However, on Saturday morning, Sue flagged me down right away. “Come here,” she said, still ringing up a customer. “Just a second… okay, look at this.” She showed me how you can write a memo next to a line item in the cash register. “Put the email address here. Just get them to write it on a scrap of paper so it’s right, then put it on the receipt. Then they see that we have it, and you can go to the back and email it right away.” I nodded slowly. That was a good alternative to a full order form, I thought – faster as well. “Passport photos are done right away, so you drop whatever else you’re doing and finish the whole thing. Same for the digital copies, because people go straight home to work on their forms. If you put it on that stack,” she indicated a pile of 20 or more waiting orders, “It might get done tonight or tomorrow, and that’s too long. That’s why we don’t write up an order.” I was amazed. Not only that her reasons made sense, but also that she restrained herself from blowing up at me yesterday, even when I saw steam coming out of her ears. She went home, thought about it, came up with the words, and explained it to me calmly. Myself, I was passive aggressive and argumentative. I like to think that self-awareness means that I’m making progress. But anyway, that’s why I was impressed with Sue last week.

(Name used with permission)

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Japan Camera, Santa, and Danish modern design

I got a job! I’m working in a print shop. It’s called Japan Camera, and we do sell a few cameras, but it’s mostly about photo prints. I’ve been there for like 4 days now, and it’s legit so much fun.

People come in for passports, I get to take the picture and retouch it. Cool! That makes me a professional photographer, technically! The boss is running the Pics with Santa booth at the mall, which is why I got hired – they needed an extra person in the store while he’s away. I got to help at the Santa booth one day! It was crazy hectic, customers non-stop. I was tracking orders in our book, printing and packaging express prints on the spot, giving people directions to the food court, and making faces at crying toddlers all at the same time.

Most babies and toddlers cry when you hand them over to Santa. The parents are disappointed, but I think those shots are the best. You’ve got perfect focus and framing, bright lighting, and an active, engaged, ALIVE subject. They’re so real. I’m sure everyone wants the perfectly posed shot with two smiling kids sitting quietly, but give me the angry baby trying to escape anytime.

I’ve just spent the last 4 years working in a quiet office where the most excitement we ever got was when Dan brought his dog to work. I love it! I was only there for an hour – maybe it’s less fun if you’re doing it all day, I don’t know. But I’m so glad I get a chance to do it now, just for the next month.

Back in the shop, I do lots of different things – assembling calendars, printing mugs, ringing up orders, all kinds of shop stuff. It’s all simple, yet incredibly challenging when it’s all thrown at you at once. The boss, Ben, says I’m fantastic and that I seem like I know how to do everything already. Feels nice to be appreciated!

I got a car, it’s a 2007 Toyota Matrix with 122k on it – brand new, as far as I’m concerned. It’s the first time in my life I’ve ever bought a car that wasn’t a shitbucket. I got it because I knew I would lose my mind since I’m living with my mom and dad in Royal Oak right now, a million miles from town and up in the hills, and I needed to get out of the house – but I wanted  something with good resale value too, just in case I get my head straightened out enough to let me go back to Denmark in like, a month.

So I got a Toyota! And now I’m flat broke and can’t afford to move out of mom and dad’s house even if I knew where I wanted to go. The only place I drive besides work is the gym but I go there three times a week.

That’s because I’m actually working two jobs right now. The print shop is 20 hours a week, and the other one is a secret at the moment unfortunately. It’s not an exciting secret or anything, it’s just a temporary remote job that I can’t talk about. But that means I’m working more than 40 hours a week at two different jobs, my free time has evaporated, and I haven’t seen a paycheck yet.

It’s too bad, because before I started work I was trying to hustle up a business idea – fill up a container with Danish Modern furniture provided by my excellent contact in Denmark, and sell it here in Victoria. I went around to the four shops in Victoria that sell that type of thing (and three other shops that are kinda similar) and made friends with the owners. They’re all interested, but all of them told me they can only take a few items, they don’t have inventory space, their customers are very particular, and Vancouver is a much bigger market. They even gave me lists of places I should specifically go check out.

So I’m keen to go to Vancouver and make some more friends there, but like I said, working full time and then some now. Next time I have time off will be after Christmas.

Hopefully, by the time that happens, my contact in Denmark will have started talking to me again and forgiven me for the gigantic asshole I acted like last time I messaged him. He reads my blog, so who knows, it could happen. And that’s where my life is right now – all over the place and no idea what’s happening next.

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